Client Accounts
What Clients Have Said About Working with the Practice
The accounts below come from clients who have completed pension matters with mongkolz. They are presented in their own words, lightly edited for length.
Return to HomeClient Reviews
Recent Client Accounts
Wirat Phongkham
Chiang Mai
I received a recalculation notice that reduced my pension by a not insignificant amount, and I had no idea why. Nattawan at mongkolz went through the authority's letter with me and explained which part of my contribution record they appeared to have omitted. The correspondence service resolved the matter in about four months. The fee was as stated and nothing extra was asked for.
April 2025 · Calculation Review
Supawan Rattanakorn
Bangkok, Ladprao
I came to the initial consultation not knowing what to expect. Somsak was patient and explained my situation in plain language — no legal terminology that I had to look up afterwards. I decided to proceed with the full appeal, and the process took about seven months. The outcome was satisfactory. I would recommend the practice to anyone in a similar position.
March 2025 · Full Appeal
Chalermpol Manoonkul
Pattaya, Chon Buri
The remote session worked well. I had expected the process to require travel to Bangkok but the team arranged everything by video call and email. My award letter was reviewed, the position was explained clearly, and I received a written summary within a week. I decided not to pursue further action after the consultation, which was entirely accepted without any pressure to do otherwise.
February 2025 · Initial Consultation
Piyawan Jantarasiri
Khon Kaen
My claim had been refused outright and I was not sure I had grounds to appeal. The consultation gave me enough information to understand my position, and when we decided to proceed with the appeal, I was kept informed at every stage. Nothing was filed without my approval first. The result took time, but I was prepared for that.
January 2025 · Full Appeal
Boonmee Suwannaphat
Nonthaburi
The calculation review took longer than I had hoped — around five months in total — but I understand that the delays were on the authority's side, not with the practice. The correspondence that Nattawan drafted was precise and addressed exactly the issue I had raised. The final outcome confirmed the shortfall I had identified and the adjustment was applied.
December 2024 · Calculation Review
Thitiporn Lertsiri
Phuket
I appreciated the bilingual service. The correspondence from the pension office arrived in Thai and I was not confident reading it myself. The team translated it, explained the implications, and drafted the reply in Thai as required. Having someone who understands both the language and the process made a significant difference to how I felt about the whole experience.
November 2024 · Calculation Review
Matter Summaries
How Three Matters Progressed
Matter A
Recalculation Notice Following Employer Records Review
Situation
A retired government employee received a notice reducing her monthly pension by 18% following an internal records review. The notice cited contribution data that she believed was incomplete.
What Was Done
The practice obtained her original employment records and contribution statements, identified three periods of service that appeared to have been excluded, and drafted a formal written challenge with supporting documentation.
Result
The authority accepted the submission and restored the original pension figure. The matter was concluded in writing within five months. The client received a written summary of the outcome and a copy of the authority's confirmation letter.
Matter B
Full Appeal Following Initial Claim Refusal
Situation
A client's pension claim was refused on the basis that his contribution period did not meet the minimum threshold. He believed periods of self-employment had been excluded from the calculation.
What Was Done
The appeal file was prepared with records from two self-employment periods, including tax certificates and business registration documents. A formal submission was made and the client was represented at the administrative review hearing.
Result
One of the two claimed periods was accepted by the review panel, bringing the client's total contribution period above the minimum threshold. A partial pension award was issued. The matter took approximately eight months from initial instruction to final decision.
Matter C
Consultation That Did Not Proceed to Further Action
Situation
A client attended an initial consultation with concerns that her pension had been calculated incorrectly. She was unsure whether the figure was based on her full working history.
What Was Done
The award letter was reviewed alongside the client's employment records. The calculation appeared to reflect all recorded contributions correctly. A written summary was provided explaining how the figure was reached.
Result
The client decided not to pursue the matter further, having understood the calculation. No additional fee was charged. The written summary was provided as part of the consultation fee. The client reported that the session had been useful for her own peace of mind.
Reach the Practice
Contact Details
Telephone
+66 2 234 7651Chambers
145/8 Silom Road, Suriya Wong
Bang Rak, Bangkok 10500
Office Hours
Monday – Friday: 9:00 – 17:30
Saturday: 10:00 – 13:00
Practice Record
Professional Standing
14+
Years in Practice
340+
Matters Completed
4.8
Avg Client Rating
EN/TH
Bilingual Service
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The initial consultation is a self-contained service. Clients who attend and decide not to proceed further owe nothing beyond the consultation fee.
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